Return and Refund Policy

Product Returns

• You have 5 days from the date of delivery to initiate a return. Our return policy allows for a 5 day window to request a return and start the process after receiving your item. Please note that returns must be initiated within this time frame to be eligible for a refund or exchange.

• To qualify for a return, the item must be in its original, unused condition with tags still attached and packaged in its original packaging. Additionally, you must provide the receipt or proof of purchase. Meeting these requirements is essential for a successful return. Please ensure you meet these conditions to facilitate a smooth and efficient return process.

• For online purchases, you can opt to return items at our physical store location. Just bring the item, with its original tags and packaging still intact, along with your receipt or proof of purchase. Our store staff will then assist you with the return process.

Order Cancellation

• If you need to cancel an order, please don't hesitate to contact us directly. You can easily find our contact number at the bottom of our website. Our team is here to help and will gladly assist you with your cancellation request, making the process as smooth and efficient as possible.

• Please note that once an order has been delivered and signed for, it cannot be canceled. To cancel your order, please contact us before it ships or arrives, as we cannot accept cancellations after delivery has been confirmed.

Exceptions / non-returnable item

• Please note that certain items, such as uniquely shaped liquor/wine/beer bottles (e.g. shoe-shaped), cannot be returned due to their increased risk of damage during the return process. These non-standard bottles are excluded from our return policy to ensure their safekeeping and preservation.

Thank you for your understanding and cooperation in adhering to our return and cancellation policies. This helps us provide a seamless and satisfying shopping experience for all our customers. If you have any questions or require additional assistance, please don't hesitate to reach out. We're dedicated to supporting you and ensuring a positive shopping experience.
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